No provider connects more people. Telefónica Deutschland is one of the leading integrated telecommunications providers in Germany with 44 million mobile lines and 2.3 million broadband lines. We offer mobile and fixed-network services for private and business customers as well as innovative digital solutions based on our infrastructure and mobile data analysis.
Telefónica Deutschland offers mobile and fixed-network services for private and business customers as well as innovative digital products and services in the area of the Internet of Things and data analysis. With 44 million mobile lines and 2.3 million broadband lines, the company is one of the leading integrated telecommunications providers in Germany.
Telefónica Deutschland is becoming a “Mobile Customer & Digital Champion” – with this claim, the company wants to become the preferred partner of customers in the German mobile market by 2022. This is associated with a clear mission: Telefónica Deutschland makes the lives of its customers easier and better and enables them to enjoy mobile freedom in the digital world. In concrete terms, this means a consistently positive experience in terms of brand, products, customer service and network.
We, Telefónica Germany Retail GmbH, as a subsidiary of Telefónica Deutschland, are the first point of contact for everyone when it comes to the company’s telecommunications products & services. And that across all channels. Whether online or in the local shop. In a word: omnichannel.
We enable our customers mobile freedom. In doing so, we focus on three strategic priorities: We invest in our foundation – efficient processes, excellent service and stable systems. We optimise our customer experience through transformation – simpler, more intuitive and more needs-based, both digital and brick-and-mortar. We create growth and thereby ensure our profitability. By 2022, we will become “Mobile Customer & Digital Champion”, i.e. the customer’s preferred partner in the German mobile market. Therefore, we offer our customers a consistent experience with the brand, the products and the customer service – no matter where they contact us. In this way, we contribute to the growth of the Telefónica Group.