Overview
Description
Crate&Barrel uses the Glympse location data platform to enhance their product delivery by providing real-time geolocation visibility and transparency as to when their customer can expect to receive the goods they purchased.
Crate&Barrel uses the Glympse En Route and the Glympse Software Development Kit (SDK) to provide real-time geolocation services for both customers and employees. These location services allow Crate&Barrel to capture and process location data on a large scale. The Glympse platform also enables Crate&Barrel and their customers to better visualize where their people, products, and assets are during the course of a product‘s delivery or store pickup. The data provided allows Crate&Barrel to make well-informed business decisions based on reliable data.
About the solution
| Name: | Glympse for Product Delivery and Pickup |
| Technology: | Glympse En Route Application Android/IOS Glympse SDK Android/IOS Glympse En Route Console (Management) Glympse Web view |
| Project goal | The primary goals of this engagement are to reduce missed deliveries, ease call center volumes and store contacts. Specially for curbside pickups, Crate&Barrel has a desire to decrease curbside customer wait times and to create more seamless transactions for both their customers and store associates. |
| Project scope: | • Integration with Descartes Routeplanner for delivery. • Integration with App400 for curbside. |
| Innovation: | • Real-time ETA visibility (for customer and company) • Destination based geofencing with advanced arrival detection |
| Costs: | • Easy implemetation |
| Replication: | Housewares, furniture, and home accessories The Glympse solution can be replicated for really any industry that provides field and on-location services and support or product delivery and pickup. |
Use-Case customer:
Crate&Barrel
Location: 1250 Techny Rd Northbrook, 60062 , United States
Use-Case-Region: North America
Website: https://www.crateandbarrel.com/
Case Location
Video
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