Crate&Barrel uses the Glympse location data platform to enhance their product delivery by providing real-time geolocation visibility and transparency as to when their customer can expect to receive the goods they purchased.
Crate&Barrel uses the Glympse En Route and the Glympse Software Development Kit (SDK) to provide real-time geolocation services for both customers and employees. These location services allow Crate&Barrel to capture and process location data on a large scale. The Glympse platform also enables Crate&Barrel and their customers to better visualize where their people, products, and assets are during the course of a product‘s delivery or store pickup. The data provided allows Crate&Barrel to make well-informed business decisions based on reliable data.
About the solution
|Name:||Glympse for Product Delivery and Pickup|
|Technology:||Glympse En Route Application Android/IOS Glympse SDK Android/IOS Glympse En Route Console (Management) Glympse Web view|
|Project goal||The primary goals of this engagement are to reduce missed deliveries, ease call center volumes and store contacts. Specially for curbside pickups, Crate&Barrel has a desire to decrease curbside customer wait times and to create more seamless transactions for both their customers and store associates.|
|Project scope:||• Integration with Descartes Routeplanner for delivery. • Integration with App400 for curbside.|
|Innovation:||• Real-time ETA visibility (for customer and company) • Destination based geofencing with advanced arrival detection|
|Costs:||• Easy implemetation|
|Replication:||Housewares, furniture, and home accessories The Glympse solution can be replicated for really any industry that provides field and on-location services and support or product delivery and pickup.|
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