Overview
- Updated On:
- 2. November 2022
Description
Crate&Barrel uses the Glympse location data platform to enhance their product delivery by providing real-time geolocation visibility and transparency as to when their customer can expect to receive the goods they purchased.
Crate&Barrel uses the Glympse En Route and the Glympse Software Development Kit (SDK) to provide real-time geolocation services for both customers and employees. These location services allow Crate&Barrel to capture and process location data on a large scale. The Glympse platform also enables Crate&Barrel and their customers to better visualize where their people, products, and assets are during the course of a product‘s delivery or store pickup. The data provided allows Crate&Barrel to make well-informed business decisions based on reliable data.
Address: 1250 Techny Rd Northbrook
Area: North America
State/County: Americas
Zip: 60062
Country: United States
Property Id: 32474
Technology: Glympse En Route Application Android/IOS Glympse SDK Android/IOS Glympse En Route Console (Management) Glympse Web view
Name of the Retailer I Brand where the solution is installed: Crate&Barrel
Name of the solution / product: Glympse for Product Delivery and Pickup
Retailer or Brand Website: https://www.crateandbarrel.com/
For customers or employees (front- or backend): Customers
Hardware, software or service: Software
Live since: 01.06.2020
Description of the project goal / motivation [max. 500 characters]: The primary goals of this engagement are to reduce missed deliveries, ease call center volumes and store contacts. Specially for curbside pickups, Crate&Barrel has a desire to decrease curbside customer wait times and to create more seamless transactions for both their customers and store associates.
Project scope / implementation activities [max. 500 characters]: • Integration with Descartes Routeplanner for delivery.
• Integration with App400 for curbside.
Innovation [max. 500 characters]: • Real-time ETA visibility (for customer and company)
• Destination based geofencing with advanced arrival detection
Implementation approach / costs [max. 500 characters]: • Easy implemetation
Potential for replication [max. 500 characters]: Housewares, furniture, and home accessories
The Glympse solution can be replicated for really any industry that provides field and on-location services and support or product delivery and pickup.
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