Intelligent assistant for in-store tasks

From now on the intelligent assistant MIA supports the Fressnapf store employees with their tasks on a daily basis.

MIA aims to simplify and re-think in-store processes.​ It provides the employees in the Fressnapf stores not only with an overview to manage daily tasks, but also with an improved cooperation and transparency of all processes, shown in one single place, irrespective of their origin. The Fressnapf headquarter and the store manager can add new tasks with several helpful information such as description, status, due date and assignment of an order.

The current and upcoming tasks are clearly defined and described for the employees responsible or left open unassigned. The employees can easily see what should happen in the store and at what point of time. If they notice that someone on their team has too much on their plate or gets ill, the store manager (and soon the employees as well) can simply assign the task to someone else. This ensures a fair and consistent workload amongst all employees, since you can easily see what each person is working on.

With MIA, we are equipping Fressnapf employees with a tool to facilitate the organization and administration of their work. Activities are decoupled from the office and shifted to the sales floor. In doing so, Fressnapf acts sustainably, streamlines processes and ensures that the required information is accessible as quickly as possible. The time saved by the paperless work allows our employees to respond even more to the (consulting) wishes of our customers.